Terms & Conditions — Definitions
Jazmine provides both in-person and digital services aimed at supporting customers' wellbeing and happiness. In-person services can also be provided remotely by separate agreement.
Terms & Privacy Policy
Jazmine is Susa Tyrniluoto's art studio, offering touch-based art for the body, mind and soul. Business ID: 1943569-6. The company is committed to protecting customer privacy under this privacy policy and to complying with Finnish consumer protection legislation. For the terms and privacy policy, the Finnish-language version prevails. Versions provided in other languages are translated with an AI language model and may differ from the Finnish version.
Booking and Ordering
In-person services can be booked through the company website, by phone, by email, or via other messaging channels used by the company. A booking confirmation is sent by email, text message, or via the same messaging service the customer used to contact the company. Confirmation may take up to 24 hours. Digital services can be ordered through the website or through the company's other communication channels. Digital services include a 14-day cancellation right up to the moment the service is activated.
Prices and Payment Terms
Service prices are listed on jazmine.fi. Any discounts or campaigns are announced separately. If another website shows a different price, the price published on jazmine.fi applies. Payment is made on site in connection with the service or in advance as an online payment, unless otherwise stated or separately agreed.
Refund and Cancellation Terms
Service changes or cancellations must be made at least 48 hours before the reserved time. If a service is cancelled less than 48 hours before the reserved time without force majeure, the company charges 50% of the normal service price plus any invoicing costs. Free rescheduling can be discussed, and Jazmine's business practice is to also consider the customer's interests whenever possible. The service price consists of a booking fee, so the order cannot be cancelled by invoking the 14-day cancellation right after booking an in-person service. If the customer does not arrive and has not cancelled, the full service price plus possible invoicing costs will be charged. If the company must cancel a service, the customer is contacted without delay and paid advance payments are refunded in full, or alternatively another time is agreed. A refund due to cancellation can only be paid through the same payment transfer service used by the customer. The customer is responsible for any refund transfer costs. Refund and complaint claims must be submitted using the contact details provided on the customer service page.
Limitation of Liability
The company is not liable for possible damages caused by factors outside the service or by the customer's own actions. The company is also not liable for reactions or complications resulting from the customer's health condition during or after the service.
Data Protection
The company processes customer data confidentially and in compliance with applicable data protection legislation. Customer data is used only for bookings, customer communication, and possible marketing with the customer's consent. More detailed information about data processing is provided in the privacy policy below.
Dispute Resolution
Possible disagreements are primarily resolved through negotiation. If no settlement is reached, disputes are ultimately resolved in the court of the company's domicile.
Changes to Terms
The company reserves the right to change these terms. Changes are announced on the company website and by email to customers if the change affects bookings already made. If a change affects a customer's booking, the customer has the right to cancel that booking without costs.
Privacy Policy — Controller and Contact Details
Sole trader Susa Tyrniluoto (1943569-6), Käräjätörmä 2 P 98, 33310 Tampere, Phone: 0415023651, Email: studio@jazmine.fi
Register
Customer register of the sole trader
Purpose of Processing
We process personal data to provide our services, manage the customer relationship, and communicate with customers. Contact details may also be used for marketing if the customer has given consent.
Legal Basis for Processing
The legal basis for processing personal data is contract performance, legitimate interest, or customer consent.
Data Types Collected
We collect the following customer data: name, phone number, email address, address, and additional information that helps us use customer relationship data for the customer's benefit. The company collects booking and service-use data only to the extent necessary for providing services. With the customer's permission, the company may also store health-related information provided by the customer. The company recognizes the special protection needs of health data, so such data is always stored in a separate register. Data is stored in a way that does not allow direct linking to personal identity data.
Data Sources
Personal data is obtained from the customer in connection with service use, booking, website use, or otherwise with the customer's consent.
Data Storage and Disclosure
The company uses Apple iCloud for data storage. Apple is committed to maintaining strong data protection practices. Personal data is also processed and stored in the Timma service provided by our partner. Data stored in Timma does not include customer health data. Transfers of personal data to countries outside the EU and EEA are avoided whenever possible. This is not always possible when cloud services are used, but data transfers comply with EU data protection requirements. Customer data may be disclosed to a third party if the sole trader's business is transferred under another business entity. Customers are informed of such transfer well in advance, and customers have the right to request deletion of their data.
Data Security
The company uses technical measures to protect personal data against unauthorized access, disclosure, deletion, or other processing. Two-factor authentication is used whenever possible.
Retention Period
We retain data for as long as necessary to provide our services or to comply with statutory, tax, or accounting requirements. Customers may request access to stored data, correction or deletion of data, and restriction of or objection to processing.
Changes to Privacy Policy
The company reserves the right to update this privacy policy from time to time, for example due to legislative changes. Changes take effect when the updated policy has been published. If the changes are significant, we may provide personal notice.
Data Protection Supervision
Customers have the right to file a complaint about personal data processing with the supervisory authority. The company undertakes, on its own initiative or at the customer's request, to correct, delete, or complete personal data in the register that is inaccurate, unnecessary, incomplete, or outdated in relation to processing purposes. Customers also have the right to restrict processing in certain situations, for example while waiting for the company's response to a request concerning correction or deletion. The company may charge a reasonable fee for measures taken to exercise these rights if requests are clearly unfounded or excessive, especially due to repetition.
Contact Details
For all questions and feedback related to the terms and conditions, please contact customer service. This privacy policy was updated on February 18, 2026 by business owner Susa Tyrniluoto.